Shipping & returns

Buddy and Friends Stores reserve the right to limit quantities.

Items temporarily out of stock often are available for reorder. Not responsible for omissions, typographical errors or incorrect product images. In certain instances, pricing online may not reflect in-store pricing. Please contact us with any questions.

Some items available for in store purchase only.

If you receive an item damaged or not working, Buddy and Friends will replace/re-ship or refund your order in its entirety.

If you receive a package from BuddyandFriends.com and elect to "Return to Sender" without previously contacting a customer representative from BuddyandFriends.com , a 20% re-stocking fee will be charged. All shipping charges will be the customer's responsibility - including the return shipment.

If a package is returned due to an insufficient address or incorrect address listed on the invoice, the order will be refunded the product cost minus the shipping cost. The shipping cost will be the actual cost incurred for shipment, NOT the shipping charge listed on the invoice.

Any further questions regarding refunds or exchanges please contact Karen via phone or email to receive a return approval.  716.906.3317 or sales@buddyandfriends.com

Buddy & Friends

  • East Amherst's Provider of Premier Pet Products
  • 716-906-3317
  • karen@buddyandfriends.com
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